Terms of service

OVERVIEW

Welcome to Beuteltiere UG! The terms “we”, “us” and “our” refer to Beuteltiere UG. Beuteltiere UG operates this shop and this website, including all related information, content, functions, tools, products, and services, to provide you, the customer, with a personalized shopping experience (the “Services”). Beuteltiere UG is powered by Shopify, which enables us to provide you with the Services.

These Terms and Conditions, together with the policies referenced herein (these “Terms” or “Terms and Conditions”), describe your rights and obligations when using the Services.

Please read these Terms carefully as they contain important information about your legal rights, including disclaimers of warranties and limitations of liability.

By visiting, interacting with, or using our Services, you agree to these Terms and our Privacy Policy [LINK]. If you do not agree to these Terms or the Privacy Policy, you may not use or access our Services.

SECTION 1 – ACCESS AND ACCOUNT

By agreeing to these Terms, you represent that you are of legal age in your state or region of residence, and you have given us your consent to allow your minor dependents to use the Services on devices you own, purchased, or manage. To use the Services, including accessing or browsing our online shop or purchasing products or services, you may be required to provide certain information such as your email address and billing, payment, and shipping details. You represent and warrant that all information you provide is accurate, current, and complete, and that you are fully authorized to provide it. You are solely responsible for maintaining the security of your login credentials and for all activities under your account. You may not transfer, sell, assign, or license your account to another person.

SECTION 2 – OUR PRODUCTS

We have made every effort to display our products and Services as accurately as possible in our online shop. However, colors and appearance may vary depending on the device and its settings. We do not guarantee that the appearance or quality of products or Services purchased by you will meet your expectations or match the representations shown online. All product descriptions may be changed at any time at our sole discretion without notice. We reserve the right to discontinue products at any time and to limit the quantities offered to any person, region, or jurisdiction.

SECTION 3 – ORDERS

By placing an order, you submit a purchase offer. Beuteltiere UG reserves the right to accept or reject your order at its sole discretion for any reason. Your order is considered accepted only once confirmed by Beuteltiere UG, subject to successful payment processing. Please review your order carefully before submission, as Beuteltiere UG may not be able to accommodate cancellation requests after acceptance. If we do not accept, change, or cancel an order, we will attempt to notify you via the email, billing address, and/or phone number provided at the time of order. Returns or exchanges are governed exclusively by our Return Policy [LINK]. You represent and warrant that your purchases are intended for personal or household use only, and not for commercial resale or export.

SECTION 4 – PRICES AND BILLING

Prices, discounts, and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time of order and will be stated in the confirmation email. Unless otherwise indicated, listed prices exclude taxes, shipping, handling, customs, or import duties. Prices in our online shop may differ from those in physical retail stores or third-party shops. From time to time, we may offer promotions that affect pricing; such promotions may be subject to separate terms. In case of conflict between promotional terms and these Terms, the promotional terms will prevail. You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases in our shop, and to promptly update such information so that we can complete your transactions and contact you as needed. You represent and warrant that (i) the credit card details you provide are truthful and complete, (ii) you are authorized to use such card, (iii) your card company will honor charges incurred by you, and (iv) you will pay all charges at the posted prices, including shipping, handling, and taxes.

SECTION 5 – SHIPPING AND DELIVERY

We are not liable for shipping or delivery delays. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by carriers, customs, or events beyond our control. Once products are handed over to the carrier, title and risk of loss pass to you.

SECTION 6 – INTELLECTUAL PROPERTY

Our Services, including but not limited to all trademarks, trade names, texts, images, graphics, reviews, video and audio files, and their design, selection, and arrangement, are the property of Beuteltiere UG, its affiliates, or licensors, and are protected by intellectual property laws. You are granted a limited license to use the Services for personal, non-commercial purposes only. No material from the Services may be reproduced, distributed, modified, or otherwise used without our prior written consent. Unauthorized use may violate intellectual property laws. All names, logos, product and service names, designs, and slogans of Beuteltiere UG are trademarks of Beuteltiere UG or its affiliates. Shopify’s names, logos, and designs are trademarks of Shopify. Other names and logos on the Services are the property of their respective owners.

SECTION 7 – OPTIONAL TOOLS

You may have access to tools provided by third parties as part of the Services, which we do not monitor or control. You acknowledge and agree that such tools are provided “as is” and “as available” without warranties or endorsements. Use of optional third-party tools is entirely at your own risk and discretion. Future features or tools will also be subject to these Terms.

SECTION 8 – THIRD-PARTY LINKS

The Services may contain links to or materials from third-party websites. We are not responsible for reviewing or evaluating such content and disclaim liability for your access to third-party sites or your use of products, services, or resources offered there. Complaints or claims regarding third-party products or services must be directed to the relevant provider.

SECTION 9 – RELATIONSHIP TO SHOPIFY

Beuteltiere UG is powered by Shopify. However, all transactions are concluded directly between you and Beuteltiere UG. Shopify is not responsible for any aspect of transactions, products, or services offered by Beuteltiere UG. You expressly release Shopify from all liability in connection with your transactions with Beuteltiere UG.

SECTION 10 – PRIVACY POLICY

All personal data collected through the Services is subject to our Privacy Policy [LINK] and, where applicable, Shopify’s Privacy Policy. By using the Services, you confirm that you have read these policies.

SECTION 11 – FEEDBACK

If you submit feedback (ideas, suggestions, reviews, etc.), you grant us a worldwide, perpetual, sublicensable, royalty-free license to use, reproduce, modify, and display such feedback for any purpose. You represent that you own or have rights to such content and that it complies with these Terms. We are not obliged to keep feedback confidential, pay compensation, or respond.

SECTION 12 – ERRORS, INACCURACIES, AND OMISSIONS

Occasionally information on the Services may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, or availability. We reserve the right to correct or update such errors at any time without prior notice.

SECTION 13 – PROHIBITED USES

You may use the Services only for lawful purposes. Prohibited uses include unlawful, abusive, or fraudulent activities, transmitting viruses, infringing intellectual property, spamming, phishing, or interfering with security features. We reserve the right to suspend or terminate accounts found in violation of these Terms.

SECTION 14 – TERMINATION

We may terminate this agreement or your access to the Services at any time without notice. You remain liable for all amounts due up to termination. Certain sections (Intellectual Property, Feedback, Warranties, Liability, Indemnification, etc.) will survive termination.

SECTION 15 – DISCLAIMER OF WARRANTIES

The Services and all products are provided “as is” and “as available” without warranties of any kind, express or implied, including merchantability, quality, fitness for purpose, durability, title, or non-infringement. We do not guarantee uninterrupted, timely, secure, or error-free use. Some jurisdictions do not allow disclaimers of implied warranties, so the above may not apply to you.

SECTION 16 – LIMITATION OF LIABILITY

To the maximum extent permitted by law, Beuteltiere UG, its partners, directors, employees, agents, contractors, licensors, or Shopify and its affiliates shall not be liable for direct, indirect, incidental, punitive, special, or consequential damages, including lost profits, data loss, or replacement costs, arising from your use of the Services or products, even if advised of the possibility of such damages.

SECTION 17 – INDEMNIFICATION

You agree to indemnify and hold harmless Beuteltiere UG, Shopify, and their affiliates, officers, employees, and agents from any claims, damages, or expenses arising from your breach of these Terms, your violation of laws, or your use of the Services.

SECTION 18 – SEVERABILITY

If any provision of these Terms is found unlawful, void, or unenforceable, the remaining provisions shall remain valid and enforceable.

SECTION 19 – WAIVER AND ENTIRE AGREEMENT

Failure to enforce any right shall not constitute a waiver. These Terms, together with related policies, constitute the entire agreement between you and us and supersede all prior agreements.

SECTION 20 – ASSIGNMENT

You may not assign or transfer your rights under these Terms without our prior written consent. We may assign or delegate these Terms without notice.

SECTION 21 – GOVERNING LAW

These Terms and any agreements under which we provide you Services shall be governed by and construed in accordance with the laws and courts of the country in which Beuteltiere UG is headquartered.

SECTION 22 – HEADINGS

Headings are included for convenience only and shall not affect interpretation.

SECTION 23 – CHANGES TO THE TERMS

You can review the most current version of the Terms at any time on this page. We reserve the right to update or change these Terms at our discretion by posting updates on the website. Material changes will be communicated in accordance with applicable law. Continued use of the Services after changes constitutes acceptance.

SECTION 24 – CONTACT INFORMATION

Questions about the Terms should be sent to hello@ohhpossum.com. Our contact details are: Beuteltiere UG, Ulmerstr. 5, 88459 Tannheim, Germany, Phone +49 800 5015675, HRB 738366, VAT DE323132299.